Everything between a scan and a fixed unit.

Describe an equipment type and its common failure modes once. EquipQR drafts a full branching troubleshooting guide in minutes: a question at every step, a clear outcome at every branch. Fixed, keep going, or request service.

Edit any step before you publish. Every unit of that equipment type uses the same guide from then on, so a fix you learn on one dish machine reaches all of them.

• Photos on any step, so "the drain screen" means the right part
• Every answer chosen is recorded on the unit and carried into the request
• Included on every plan with guides; restaurant Free tier takes requests only

When the question isn't covered by the steps, the person at the machine asks in plain language and gets an answer that knows which equipment type they're looking at and where they are in the guide.

It never replaces the request button. It sits next to it, and what was discussed goes into the summary your team receives.

For restaurants and kitchens: staff pick a symptom built for the equipment (Not draining, Not heating, Error code), add a photo, and say how urgent it is. The work order goes to the vendor on file for that unit, or to the owner if none is set. The vendor's phone number is handed back to whoever reported it.

Save each vendor once with email, phone, and typical response window, and set a default per category like refrigeration. New units pick their vendor automatically.

When the guide doesn't fix it, the request is filed in the same flow: what's happening, contact details, photos or a short video, and how urgent it is. All from the phone that scanned the tag.

You get an email the moment it's submitted, with an AI-written summary of what they already tried and what they saw. No more "it's just not working" voicemail. Whoever picks it up knows what to bring before leaving the shop.

Guides completed, requests filed, inspections walked, visits scheduled: all tied to the specific machine, its location, and the customer. The next tech sees what was tried last time before knocking on the door.

Filter and search across every site from the dashboard. Business plans can export it all or pull it through the API.

Tags and customer pages carry your logo and colors. The sticker says who to call, the page it opens looks like your company, and EquipQR stays in the background.

On the Starter plan and the restaurant Free and Kitchen tiers, tags and pages ship in EquipQR's own look, with your company name and contact on every one.

Download a print-ready SVG or PNG the moment you add a unit, or print a batch of blank codes on a standard label sheet before a route. Pro and above can generate and print batches ahead of time.

Stick a blank code on the unit, scan it while signed in, photograph the nameplate, and the equipment record is created with make, model, and serial filled in. Until it's claimed, customers who scan see a plain "not set up yet, contact the service company" message. Never a dead link.