Scan the tag.Fix it, or file the request.
EquipQR puts a QR tag on every piece of commercial kitchen equipment. Whoever scans it gets a troubleshooting guide for that exact machine. If that doesn't fix it, one tap sends a service request with photos to whoever services the unit. No app, no login.
- No app to install, any phone camera
- 14-day trial with full Pro, no card
- Restaurants: free for one location
- Built by a working repair tech
How it works
From the machine to resolved, in three steps.
The same flow whether the person scanning is your customer, a line cook at 7:40 on a Friday, or a technician on your own crew.
Scan the tag
A durable QR sticker goes on the unit when you set it up. Scanning it opens a page for that exact machine, on any phone: make, model, location, who services it, and what to do next. No app to install, no account to make.
Print codes per unit as SVG or PNG, or print a batch of blank codes ahead of a route and claim each sticker on-site by photographing the nameplate.
Work the guide
A short branching guide covers the usual causes first: breaker, water supply, drain screen, filter. Each step is a question, with a photo where it helps. A chat assistant answers anything the steps didn’t cover.
You describe the equipment type once; EquipQR drafts the guide in minutes. Review it, edit any step, publish, and every unit of that type uses it.
Resolved, or requested
When the guide fixes it, that’s the end. When it doesn’t, one tap files a service request with photos or a short video and an urgency level. Whoever services that unit gets an email with a summary of what was already tried.
The vendor acknowledges, gives an ETA, and marks it done from the email. Every status change shows on the request, so nobody calls to check.
The dashboard
One place for the tags, the guides, and everything that comes in after.
Requests, equipment, locations, vendors, schedules. Owners run billing and settings; technicians work the queue.
What changes
Fewer trips, faster fixes, and a record on every unit.
Fewer wasted trips
Customers try the two or three things that fix most calls before anyone drives out. When a truck does roll, the tech already knows what was tried and what to bring.
No dispatcher required
Kitchen staff route their own requests. The tag knows which vendor services that unit, the work order goes straight there, and the manager is copied.
Tag before you know the unit
Print a batch of blank codes ahead of a route. On-site, scan one, photograph the nameplate, and the unit is created with make, model, and serial filled in.
A history on every unit
Every scan, guide, request, inspection, and scheduled visit is tied to the equipment, its location, and the customer. Searchable from the dashboard; exportable on Business.
Maintenance on a schedule
Recurring service and inspection checklists live on the unit. A tech walks the checklist from the tag; the results stay with the equipment.
Your name on the machine
On Pro and above, tags and customer pages carry your logo and colors. The sticker on the fryer says who to call, and the page it opens looks like you.
Who it's for
Built for both sides of the service call.
For service & repair companies
Tag every unit you service, across every client site.
- Blank sticker batches: tag first, then claim the unit on-site by photographing the nameplate.
- Requests arrive with photos, video, urgency, and an AI summary of what the customer already tried.
- Customer and equipment records per site, with custom fields, bulk import, and label printing.
- Owners run billing and settings; technicians work equipment and requests. Data never crosses between companies.
For restaurants & kitchens
Tag your own equipment. Any cook can send the right vendor a work order.
- Save each vendor once, with email, phone, and response window. Set a default per category, like refrigeration.
- Staff tap what's wrong: Not draining, Not heating, Error code. Add a photo and how urgent it is, and it's sent.
- See when the vendor opened it, acknowledged it, gave an ETA, or finished, without calling to check.
- No vendor on file yet? The report is still filed and you're emailed, so nothing is silently dropped.
Everything in the box
Small enough to set up in an afternoon. Complete enough to run the whole route on.
Every plan includes the tags, the guides, and service requests with photos. Higher tiers add the chat assistant, sticker batches, branding, and the API.
Make, model, serial, photos, and the custom fields you define. Bulk import from a spreadsheet.
Every site, the equipment in it, and the contact on-site. One kitchen or fifty.
Email, phone, response window. A default vendor per category so every unit routes itself.
Opened, acknowledged, ETA given, finished. Vendors act from the email; you see it on the request.
Recurring maintenance on a calendar. Inspection checklists walked from the tag.
Print-ready SVG or PNG per unit, or blank batches on a standard label sheet.
Owners handle billing and settings. Technicians handle equipment and requests. Unlimited staff on restaurant plans.
Your logo and colors on customer pages from Pro. Data export and API access on Business.
Kitchen first
Made for the machines in a commercial kitchen, not adapted from a warehouse tool.
Symptom chips, guide templates, and vendor categories start from the equipment a kitchen actually runs. Add your own types in minutes.
- Dish machines
- Walk-ins & reach-ins
- Ice machines
- Fryers
- Ranges & flat-tops
- Combi & convection ovens
- Espresso machines
- Hood & exhaust
- Water filtration
- POS & printers
- + your own types
Versus a general CMMS
Dead simple to start. That's the point.
General asset and maintenance tools can do a lot, once someone configures them and trains everyone. EquipQR starts from the sticker.
Questions
The things people ask before their first sticker.
More on the full FAQ, including billing and restaurant-specific answers.
Do my customers need to download an app or make an account?
No. Scanning the sticker opens a mobile web page — no app store, no login, no account for your customer to create. If the guide doesn't fix it, they submit a service request right from that same page.
How do I build the troubleshooting guides?
Describe the equipment type and its common failure modes once, and EquipQR drafts a full branching guide in minutes using AI. Review it, edit any step, and publish — every unit of that equipment type uses it from then on.
What does a customer see if a sticker hasn't been assigned to a unit yet?
A plain 'this isn't set up yet, contact the service company' message — no dead links, no confusion. If one of your technicians scans it while signed in, they can claim it to a piece of equipment — including photographing the nameplate to fill in the details automatically — on the spot.
What happens if a vendor doesn't respond?
You get an email as soon as the vendor's typical response window passes, with their phone number right in it — EquipQR sends the work order and can't confirm anyone picked it up, so calling is the reliable check when it's urgent.
Can I control what my team can see and do?
Yes. Owners manage billing, the team, and company settings. Technicians can manage equipment, customers, and service requests but can't touch billing or remove the company. Every account belongs to exactly one company, and data never crosses between companies.
Built on a real route, not a whiteboard.
EquipQR is built by a working repair technician who services commercial coffee and espresso machines across Dallas–Fort Worth. Most of the calls that filled his day were the same handful of things: a tripped breaker, an empty water line, a clogged group head. None of it needed a truck. So he put a QR sticker on every machine on his route. This is that tool, made for any team tired of driving out for a reset button.
About EquipQRPut a tag on your first machine today.
Set up an equipment type and print the first QR code in minutes. 14 days of full Pro features, no credit card. Restaurants: free for one location, forever.
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