Frequently asked questions.

No. Scanning the sticker opens a mobile web page — no app store, no login, no account for your customer to create. If the guide doesn't fix it, they submit a service request right from that same page.

Describe the equipment type and its common failure modes once, and EquipQR drafts a full branching guide in minutes using AI. Review it, edit any step, and publish — every unit of that equipment type uses it from then on.

The customer submits a service request with photos or a short video straight from their phone. You get an email with an AI-written summary of what they already tried, so you can dispatch the right tech with the right parts on the first trip.

Both. Download a print-ready SVG or PNG for any QR code from the dashboard the moment you add a piece of equipment, or print a batch of blank codes on a standard label sheet ahead of a route — good for stocking a truck before you know which unit each sticker will land on.

A plain 'this isn't set up yet, contact the service company' message — no dead links, no confusion. If one of your technicians scans it while signed in, they can claim it to a piece of equipment — including photographing the nameplate to fill in the details automatically — on the spot.

Yes. Owners manage billing, the team, and company settings. Technicians can manage equipment, customers, and service requests but can't touch billing or remove the company. Every account belongs to exactly one company, and data never crosses between companies.

Every plan starts with a 14-day free trial with full Pro features unlocked — no credit card required to start. You'll only be asked for billing details if you decide to keep going.

You won't be charged an overage or get cut off mid-job. When you're at your plan's unit limit, you'll see a prompt to upgrade the next time you try to add equipment — your existing units and guides keep working normally.

Yes, upgrade or downgrade at any time from Settings → Billing. Changes are prorated against your current billing period, so you're never paying twice.

Annual billing is two months free compared to paying monthly — you pay for 10 months and get the full year.

Payments are processed by Stripe. EquipQR never sees or stores your card number — only Stripe's tokenized reference to it.

Yes. Cancel from Settings → Billing whenever you like; you'll keep access through the end of the period you already paid for. Questions? Email support@equipqr.co.

Yes. One location and up to 10 pieces of equipment, no credit card, no trial to run out. If you outgrow it, Kitchen and Multi-kitchen add more equipment, AI troubleshooting, and blank QR code batches to print yourself — but you're never locked out of the free tier for not upgrading.

No. Every owner plan includes unlimited staff and unlimited vendor contacts — there's no seat count to manage and no reason to keep anyone off the account.

You get an email as soon as the vendor's typical response window passes, with their phone number right in it — EquipQR sends the work order and can't confirm anyone picked it up, so calling is the reliable check when it's urgent.

No. Scanning the tag opens a mobile page — no app store, no login, no account. They pick what's wrong, add a photo if it helps, and it's sent. No email address required either.

The report still gets filed and you're notified by email so you can call someone yourself — nothing is silently dropped because a unit has no vendor on file.